It is very important that you bring with you all information related to a previous diagnosis and treatment of your injury or condition. This may include X-rays, test results, chart notes, current medications or operative reports.

HealthCare Midwest Osteoporosis Center

The HealthCare Midwest Osteoporosis Center offers bone density testing and patient education of Osteoporosis. A bone density test (sometimes referred to as a DEXA scan) is the most useful procedure for the diagnosis of Osteoporosis and the evaluation of fracture risk. HealthCare Midwest has International Society of Clinical Densitometry (ISCD) certified personnel.

Additional Services

Laboratory
The HealthCare Midwest medical laboratory is fully accredited by CLIA and COLA and is under guidance of Medical Director, Dr. David Doan. Upon orders from a physician, laboratory personnel conduct sophisticated tests using automated equipment to help the physician determine the nature of a patient's illness and the proper course of treatment. The laboratory services include clinical chemistry, clinical hematology, urinalysis, coagulation, immunology, and microbiology.

Susan M. Carlson, M.D.

M. Jonathan Crooks, M.D.

David H. Doan, M.D.

Richard H. Kammenzind, M.D., MPH

John R. Lawlor, M.D.

Robert E. LeFevre, M.D.

Mark D. Schauer, M.D.

Eric S. Shay, M.D.

Denise A. Sutter, NP-C

Richard A. Tonda, M.D.

These physicians are using our electronic medical record.

Joyce Hutcheson, Operations Manager
601 John St. Suite M-170
Kalamazoo, MI 49007

• Medical Questions
  Prescriptions & Refills: Monday - Friday, 8:30 a.m. - 4:30 p.m.
  Office Phone Number: (269) 381-5060
  
• Non-Medical Questions
  Office Appointments: 269-381-5060
  Insurance and Billing: 269-343-8800

Prescriptions

Prescriptions may be filled at the pharmacy of your choice.

New prescriptions and renewals must be requested during our office hours so that your physician can review your medical records.

Generally, prescription renewals will be completed within 24 hours; however, the patient must be presently under the care of a HealthCare Midwest Internal Medicine physician. When calling for prescriptions, please have the pharmacy phone number available and notify us of any medication allergies or sensitivities.

Appointments may be scheduled by calling our office during regular business hours. Patients are seen by appointment only.

• Regular Office Hours:
  Monday through Friday
  8:00 am to 12:00 pm
  1:00 pm to 5:00 pm
  
• Changes or cancellations:
  If you are unable to keep your appointment, please call our office as soon as possible during regular office hours. We will reschedule your appointment and release your original appointment time to another patient.

Our physicians handle many emergencies and it may occasionally be necessary for us to change your appointment. Under these circumstances, we will try to contact you promptly to notify you of changes or delays. Please be sure to supply our office with a daytime phone number where you can be reached. We will do our best to accommodate you by scheduling a prompt and convenient reappointment.

Our office participates with a variety of insurance carriers. Since these arrangements change from time to time, we will review our participation status at the time of your registration appointment. If you have a question about pre-authorization, please contact your insurance carrier prior to your appointment.

You must bring your insurance card(s) to each appointment to help us provide the most efficient and trouble-free processing of your claim. If you are not insured, we request payment at the time of service.

If your insurance changes, please be sure to notify us as soon as possible. Having accurate information enables us to contact you promptly and submit claims accurately.

HealthCare Midwest has many physicians and service locations. For your convenience you will receive one statement for all HealthCare Midwest services. Any payment made after the time of service will be applied to your oldest balance.

Payment Type Accepted:
CASH, PERSONAL CHECK, VISA, MASTERCARD

If you have an emergency that requires immediate attention, call 911, or proceed directly to the hospital emergency room.

If you call our office for emergency problems after regular business hours or on holidays, you will be given an opportunity to speak to our message center. The operator will ask you a few questions and will contact the physician on call.